SUPPORT

We know that one of the biggest problems that webmasters face is the lack of good support from web hosting firms. This is why we have spent so much time here at Binary-i. designing a support group that can solve your problems quickly.

The norm for the industry is to have a support staff that is poorly trained, without access to the servers to sit in phone banks with an indexed book they can read from to give you the answer to your problem.

This works fine if all you need to know is what host name to plug into your ftp client. But what if something needs to be changed at the server level? What if your problem is not in the book?

At Binary-i. we take a different approach, our system administrators and tech support staff work together in the same facility, they are able to talk with each other and work out major problems quickly and without delay.

We work very hard to make sure that every e-mail and phone call is answered as quickly as possible and that your issues are solved.

We also do not use voice mail to route your call. You will hear a real person pick up the phone and not have to press a single key on your touch-tone phone.

The main difference is that we care about your web site, our jobs, and you as a person. We are willing to go out of our way, drop what we are doing and solve your issue.

We think that you will see the difference and we think this is why people that host with Binary-i. stay with Binary-i.

Having technical problems, or just got a few questions? Let us know, and free tech support will help you out!